I don't under stand it never gives me a reason on why it doesn't install. In some cases, you might be able to resolve the issue so that you can view plans available for upgrade, or you might be able to upgrade or change plans manually, instead. As I can see other people are having same problem and I have had this going on for months. New customer here been trying to access the upgrade center since the 17th of september, still no luck. I am having same problem. Great! Message 30 of 42 (1,440 Views) I am having same problem. Come on Verizon. Thanks for marking this as the answer. Buy the latest mobile phones and mobile broadband on pay monthly and pay as you go on Three. I just got off the phone with tech support after 2 hours of them going through the process and going through my computer and nothing, they will call me back tomorrow. Grab great offers on the latest mobile phones and broadband with Three. I am tired of being held hostage by Verizon! they keep telling me that it must be a site issue and they are working on it. You can follow the question or vote as helpful, but you cannot reply to this thread. I DON'T HAVE A PENDING ORDER! Why can't I upgrade plans? Beyond absurd. Hopefully they This thread is locked. Microsoft Agent or Hmm... a tech company that can't fix a glitch in their system. Well, it has not. Still can't upgrade online or by phone! An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Enjoy great bill pay and prepay plans, now with 5G All You Can Eat Data. © Hutchison 3G UK Limited 2002 - Present. We sent you a message on our private support board to assist you and we did not receive a response. Managing cookies Due to the impact of Coronavirus and advice from the Indian government, our contact centres are currently operating a reduced service. Contact Microsoft Customer support for better help. Why can't Verizon figure this out? I am being bounced around from one customer support person to the other and no one says they can help me. Have rebooted the radio more than once and every time get the same message. You can help protect yourself from scammers by verifying that the contact is a, official I need help with this too, but my upgrade problem is not just online. I've spoken to 5 reps over 3 months and each one has said, "I've never seen this before." Microsoft Employee and that the phone number is an My3 makes it easy for you to manage your account, whenever and wherever you choose. I call and the service rep is unable to make any changes to my account either. Try searching, Verizon Fios Community Terms of Service and User Guidelines. they keep telling me that it must be a site issue and they are working on it. Get double data on SIM, smartphones and mobile broadband. Protect Yourself From Tech Support Scams ), processor AMD Athlon (tm) II X4 620 Processor 2.60HZ. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Enter postcode to find your nearest store. I just purchased the online version of windows 8, i ran the upgrade assistant and i meet the requirements and everything seem to pass except. Verizon doesn't even pretend to care anymore. Earn rewards and make a difference when you join our customer feedback sessions, Check out our tips for your first 30 days. Sorry you are having difficulty. I didn't get the link in my MYOB to do the upgrade. Your PC's firmware doesn't support Secure Boot so you won't be able to use it in Windows 8. and from what i read it won't effect install, but i can't seem to install Windows 8, i'm installing it from a clean install of windows 7 home premium, so theres no programs installed or do i have anything connected, everything runs then it tells me (Windows The Verizon rep's own system is telling them that they are unable to make any changes to my account. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Oh, and I still can't upgrade over the phone either. Can you please help. official technical support services. If you've got questions, we're here to answer them. We use cookies (from us and carefully selected partners) on our site. Thanks for your feedback, it helps us improve the site. I am trying to do the upgrade but it keeps falling over. Epic fail! So logged onto MYOB account and did the download. They all promise to get to the bottom of this never before seen problem, and I never hear from them again. I am still being told that I have a pending order. I am being bounced around from one customer support person to the other and no one says they can help me. I can't upgrade online... ‎11-29-2012 11:43 AM. Due to the impact of Coronavirus and advice from the Indian government, our contact centres are currently operating a reduced service. Is your IT department that incompetent? Why can't you fix this? Keep getting the following log which is attached. Microsoft global customer service number. Help!!! technical support services. Learn More. Something obviously terribly wrong with their system! Microsoft global customer service number. Please repost the issue if you are still experiencing a problem so that we may assist you. If you don't see any plans on the Upgrade tab, it means your plan can't be upgraded automatically. page for more information on all we are doing to keep you connected during this critical time. how to manage cookies. You may need to install an app to play DVDs in Windows 8. and, (Secure Boot isn't compatible with your PC). When I call customer service I get the same runaround about how they are getting a message that they can't change my service. Authorised and regulated by the Financial Conduct Authority (registration number: 738979). Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary I have an "Alert" letting me know that one of my phones can be upgraded but when I try to click on "view upgrade options" it just redirects back to the account overview page. Check out our Stay Connected page for more information on all we are doing to keep you connected during this critical time. Online upgrade & renewal center is still telling me I have a pending order when, in fact, I don't. This is what's happening with me also- with no follow- up on Verizon's part in over a month/ 4-5 calls! Still can't upgrade online (still says I have a non-existant pending order) and cannot upgrade over the phone. Tonya C. I received a phone call from a Verizon rep who said that the incorrect pending order message I'm receiving when I try and upgrade online has been resolved. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Read through our Support categories, get advice on using your specific device or try our Troubleshooter if you get stuck. Now when I try to upgrade online it says I have a pending order. How satisfied are you with this response? I received a message that I cannot upgrade service online and I should call. Keep browsing if you’re happy with that, or see Is there no one at Verizon who can fix this? You can help protect yourself from scammers by verifying that the contact is a Unable to find your answer here? How can it be fixed so I can access the upgrade/renewal center? have something for me tomorrow. installation was not succesful your previous version is being restored. I am beyond frustrated. We are having this exact same issue on a Force 200 client trying to upgrade from 3.5 -> 3.5.2.