No, please contact Ring Support here. For updated information see our response to COVID-19. This link will be active for 24 hours, so it’s important to finish the process as soon as possible after changing the email address. You will also receive a change-of-email notification at the old email address. For full details see FAQ. I'm trying to log back in to the app with the new email address and it's not working. Note: If you are eligible for a refund, the refund amount will automatically go back onto the original card you used within 3-5 business days. Click here for help with our special services. Important: A verification email will be sent to the new email address that you just entered. Until you verify your new email address, you will not be able to log in to the Ring app. Can I still change the email address from the Ring app? First, go into your account and save or download any videos that you may want from your old device. If you do not have your phone number entered into your account, you’ll receive an email as a part of Two-Step Verification. A verification code will be texted to your mobile phone. You wouldn’t want to make it easy for anyone to get into your account from an unauthorized computer or mobile device. Enter your New Email Address into the app. [4] Ring takes recurring photo snapshots throughout the day so you can see what is happening between motion-activated events (videos) in your Event History Timeline. Yes. u need to enable Two-Step Verification so you can get text messages instead of emails because the email verification will go to the original email address attached to. Until you verify your new email address, you will not be able to log in to the Ring app. At Ring, we value your security and safety, so the first thing we need to do is verify that you’re the actual owner of the account, and that you’re authorized to change the email address. At Ring, we value your security and safety, so the first thing we need to do is verify that you’re the actual owner of the account, and that you’re authorized to change the email address. If more than 24 hours have passed since you initiated the change, the link won't be valid and you'll have to start the process again to change your email address. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. Follow the instructions to make sure your phone number is in your Ring account and that you enable text messages in Two-Step-Verification. To proceed, follow that link. Follow the instructions to ensure your phone number is in your Ring account and enable text messages for Two-Step Verification. 1. If you need to change the email address attached to your Ring account, you can do this from the Ring app. Changing your email address will be easier if you have your phone number in your Ring account and have Two-Step Verification enabled for text messages. In the Account Security section below your phone number, tap on Two-Step Verification and follow the prompts to get your verification codes by text message. Tap the three-lines icon in the upper left side of the screen. Yes. You cannot change your email address without help Please contact Ring Support here. If your Phone Number does not appear, you can tap on the Phone Number field and add or update your phone number. If you do not have a Ring account, create your account … If you do not have access to the email address that you want to change but you do have access to your Ring account, follow the instructions to add your phone number to your Ring account and enable Two-Step Verification via text messages. I no longer have access to the original email attached to my Ring account.