Fortunately, there are several ways that you can fix this troublesome issue without breaking a sweat. A pop-up will appear prompting you to press the Ring doorbell button to confirm your changes. Slide the device off the back cover, which is mounted on your wall. 2.6 X 2.6 X 1.53 (inches), 66 X 66 X 38.9 (mm). BTW, they also finally have a setting to turn off audio recording, which is necessary in Washington state for the devices to be legal. Setting up your devices is easy, and the Ring app will walk you through the steps. When armed, the Motion detector will trigger your Ring Alarm when heat and movement are detected. This indicates some functionality weakness that requires this peculiar installation height. Can Ring revive the Gen 1 'medium' setting? The main thing needed is a clear line of sight between the sensor and the moving object. By using Lifewire, you accept our. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. For every movement, the Gen 1 motion sensor (on medium sensitivity) could detect motions, while the Gen 2 motion sensor (on high sensitivity) could not. He is a professional librarian and an experienced tech and information literacy teacher. You can set the zones that trigger the lights. If you're already there and it's still working that poorly, your sensor may very well be defective. Depending on how close your door is to the nearest road or street, your Ring could be triggered just from the heat of a passing car. Something is really off. Ring needs to do a better job than this. The frequency of alerts can also be adjusted in a similar manner. To change the range and sensitivity of the doorbell, follow these steps: Based on this information, I wanted to learn more about the Ring Motion Detector’s configuration, specifically, its range, to ensure I was getting the best security coverage possible. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. The Ring and Ring 2 doorbells can be adjusted to have a range of between 5 and 30 feet. Press J to jump to the feed. Thank you 5150Joel. Some additional findings of what Gen 2 motion sensor could not detect properly: We installed at this height, as 7 feet is too high and very inconvenient for anyone to get to the sensor to replace the battery. The more alerts you get, the faster your Ring’s battery will be depleted. Replace the battery and put the cover back on the device. 2. I tested motion detection on this new Gen 2 motion sensor. Place Alarm Motion Detector in each room of your home to get mobile alerts whenever motion is detected indoors. Added a Gen 2 motion sensor to my existing Gen 1 Alarm System with no issues. When I walked straight toward or away from a Gen 2 motion sensor when I was at least 10 feet away from the sensor, it could not detect the movement. Where should you avoid using a Motion Detector? Remove the old AA batteries, insert new ones, and then slide the device back onto the back cover (which should still be mounted on the wall). The pinhole is located on the back of the device. How do I replace my Motion Detector battery? Normally PIR motion sensors have very excellent accuracy to detect motions of live objects (humans/animals). Is this a defective Gen 2 motion sensor unit I have, or the new Gen 2 unit just performs poorly compared to Gen 1 motion sensor? *Ring Alarm and the professional monitoring service are available and ship only within the U.S. (excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) and Canada (excluding … One rep had me 'reconfigure' the Gen 2 motion sensor - that seemed to help. You can give our support team a call at one of the numbers available here. I moved those 2 elsewhere, and replaced them with the Gen2 detectors. Don’t use it outdoors or in environments with extreme hot or cold temperatures, Don’t aim at heaters, furnaces, and air vents, Don't position the Motion Detector facing a staircase, Don’t aim Motion Detectors towards windows. Install the included mounting bracket onto the back of the Motion Detector. Based on this information, I wanted to learn more about the Ring Motion Detector’s configuration, specifically, its range, to ensure I was getting the best security coverage possible. Will see how it goes. Marley_Ring. With Ring's Gen 2 motion sensor I experienced a much shorter range, and it couldn't detect motions 50% of the time. 1. if I walked across a living room at 15ft-20 ft from the sensor  slowly (no movements of my hands), and stopped in the middle of the living room. Regardless of how sensitive I had them set to, they just really didn't work all that well. It's day 3 of me trying to get the Gen 2 motion sensor working to detect motions. Use a paperclip to press and hold the reset button. But so far the Gen 2 motion sensor doesn't seem to be living up to this performance. As I'm seeing some reviews saying not able to detect motions in a larger living room (> 20 feet from wall-to-wall). The Ring Motion Detector is a smart home security device that works in conjunction with the Ring Alarm Kit to alert homeowners of unauthorized movement on their property. Sensitivity at 'medium' setting. Ring Alarm is simple enough that it can be installed without any tools or professional installation. Added a Gen 2 motion sensor to my existing Gen 1 Alarm System with no issues. The 5-piece kit comes with a Base Station, Contact Sensor, Motion Detector, Keypad and Range Extender. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press and hold the tamper button located by the antenna. To learn more about how to adjust your Ring motion sensor range so it picks up the right motion at the right time. For updated information see our response to COVID-19. I only had them mounted about 6 or so feet high. Get alerts when Motion is detected, and review motion detection history in the app. The perfect starter kit for condos, apartments or small homes up to 1,000 square feet. Next, the sensitivity of the Gen2s:  it is said the Gen2 set to High is comparable to the Gen1 set to Medium. Now it's not detecting motions 50% of the time on the Gen 2 motion sensor - even at the highest sensitivity setting. Ring's 5-piece kit comes with one base station, one contact sensor, one extender, one keypad, and one motion detector. Get alerts whenever motion is detected inside your home with the Alarm Motion Detector. I installed an additional Gen 2 motion sensor and retested. Only problem is homebridge requires some technical skill to get set up, so not everyone will be able to do that. That'd potentially solve a LOT of the issues I'm experiencing (and others as well) now, if it allows a wider range of situations and environments to work within. Range Extender: As its name would imply, the range extender is used to extend the range of the Z-Wave network that the Ring Alarm Base Station uses to communicate with its connected devices. Click here to visit our Contact Us page for more options. Where should you install your Motion Detectors? Advanced motion sensitivity to prevent false alarms from pets. Everything worked perfectly fine. *Requires the Ring Alarm Security Kit. This very short range of 6 feet on the Gen 2 motion sensor is totally not acceptable. Cold temperatures may drain battery life faster. Under Device Settings > Light Settings > Motion Settings for Lights. Z-Wave (250-foot range to Base Station open air, line of sight). Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. Even at the lowest sensitivity, it would still pick up cars driving by. You can perform a hard reset on the motion detector. I’m using HOOBS and plan to do the same: https://hoobs.org/. Re: 2nd generation motion detector detects poorly Hi neighbors! : If your Motion Detector Placement is set to Entryway, you can customize an Entry Delay that gives you time to Disarm your Ring Alarm. I only had the Gen1's set to Medium sensitivity. On Medium, they still detect us several feet out, but don't detect us as quickly as they did when they were set to High. The Ring and Ring 2 Doorbells are beneficial home security devices. Gen 2 motion sensor could not detect the motion. I installed those Gen2's in the exact location as the 1's. You'll be able … A great fit for condos and apartments, this kit includes one base station, one keypad, one contact sensor, one motion detector, and one range extender. I was talking to Ring Advanced Support one hour ago. New install of a flood lite...works great...to great.. A community space for discussion about all things Ring. The Ring Alarm Motion Detector is designed to monitor a room or area inside your home for heat and movement. (No entry delay is available with this setting. They really worked perfect, with great range, and my cats never tripped them. Pets and your Motion Detector - Avoiding False Alarms, Test Mode for your Ring Alarm Motion Detector, What to do After the Theft of Your Ring Device, Ring Alarm Motion Detector - Setup and Use, Troubleshooting your Ring Alarm Motion Detector (1st generation), Troubleshooting your Ring Alarm Motion Detector (2nd generation), Re-setting Your Motion Detector (1st gen) After it Triggers, Uses Z-Wave to communicate with the Base Station. If you are outside of the US, please read our response to COVID-19. Press question mark to learn the rest of the keyboard shortcuts. You can adjust the sensitivity in each zone of the motion sensor, but I ended up having to turn off one of the three motion sensor zones entirely due to the same problem you're having. Take off the cover from your motion sensor and remove the battery. Gen 1 motion sensor was set right next to the Gen 2 motion sensors. Hi @Kenny326. When mine were on high, they'd easily detect us 20+ft away. Easier to mount in a corner or on a wall and change batteries, Button on the front for easier troubleshooting (if needed), Patented motion detection technology for more responsive detection, For use in rooms that do not have or face entry doors.