New comments cannot be posted and votes cannot be cast. Probably the software is getting into a bad state, and the box just needs a simple reset. Say what? So, regardless of someone jamming your wi-fi , cutting your cable, or cutting power to your house, the Ring Alarm will find a way to communicate when an intrusion is detected. New life for old alarms. Press question mark to learn the rest of the keyboard shortcuts. Cellular back up will work as long as there is power and the environment, of course, allows for sufficient cellular signal transmission. I did this twice. While turning off my wi-fi fails over to cellular backup in less than a minute, unplugging my internet appears to take MUCH longer. This is odd: In [this post] (https://www.reddit.com/r/Ring/comments/aq813n/ring_detected_internet_issue/) the user found that an Internet outage caused the Ring to roll over to cellular. This is just the alerts I'm timing, and I'm not sure if the alarm is able to send over the cellular backup during the period between cutting internet and receiving the alert. But when your alarm is triggered and it can't contact the monitoring center via your network, it switches immediately. I've had an internet outage with WiFi still up and had my alarm switch to cellular. 7 minutes down is a long time, and in many, if not most cases, it is pretty easy to cut the cable/fiber/DSL outside the home. BATTERY BACKUP: The Base Station has a 24-hour backup battery that will switch on when your power goes out. This worked fine and I could now control the Alarm and installed devices, but then When the router restarted the next night, Ring Alarm lost connection to internet and went to cellular backup again. After losing internet connection when WiFi went down, Ring Alarm went to cellular backup. This is just the alerts I'm timing, and I'm not sure if the alarm is able to send over the cellular backup during the period between cutting internet and receiving the alert. Let us know how this goes! In addition to 24/7 professional monitoring, Ring Protect also gives you cellular backup, video recording for an unlimited amount of Ring doorbells and cameras at your home, plus 10% off select purchases at Ring.com. Get started with help from a professional alarm installer (recommended but not required). Like all companies, the easy fix is to blame someone else. It appears that if an intrusion occurs, and your internet is down, the alarm immediately kicks over to cellular to send the alert. How are confirming this? So I just tried this, twice. This sub is run by the community and has no affiliation with Ring.com or its products. Re: Ring Alarm won’t recover from Cellular backup without manual intervention. Definitely something wrong on Ring end. Ring Alarm failed to connect every time. I tested it, and it recovers to cellular backup mode, then within a few minutes re-establishes the network connection. Cookies help us deliver our Services. The next morning, it was still on cellular backup even though WiFi was back online. I am curious if anyone else has noticed this issue. After losing internet connection when WiFi went down, Ring Alarm went to cellular backup. There are many reports of this issue on the Ring Community Boards. I get a 'Ring Alarm at......reported offline' alert after 6 minutes, then less than a minute later get the cellular backup alert. Hey @Jim_in_nh! Unfortunately, this is not an option in the app when it's on cellular backup. If you've waited a lengthy amount of time and your Alarm system did not reconnect to your network, I recommend reaching out to our support team for more in-depth troubleshooting. CELLULAR BACKUP: If you subscribe to Ring Protect Plus, your Base Station will also have cellular backup to protect your home even if the internet goes down. https://www.reddit.com/r/Ring/comments/aq813n/ring_detected_internet_issue/. Also, when I updated my router firmware and restart it, it also fails over to cellular backup. Is there a place at Ring support were we can pile on and point out this shortcoming? The support representative understood my concern and said he’s going to ask his dev team to take a look at it. Yes. By using our Services or clicking I agree, you agree to our use of cookies. Limited Time Savings: Certified Refurbished Ring devices starting at $99.99. After losing internet connection when WiFi went down, Ring Alarm went to cellular backup. It means that the cell transmitter will work on it's data network for 72 hours if wifi or power is lost. The Base Station makes sure you never let your guard down. I've even tried manually reconnecting through the app. When the network connection is lost and cellular backup is initiated, your Base Station should auto-reconnect when the network becomes available again. Even if you have power, cellular app support stops and the system can only be armed and disarmed with the keypad, if I understood support correctly. Stop the blame game. There is no applied time frame limitation to the cellular back up feature. This is a VERY SERIOUS SOFTWARE PROBLEM with the Ring Base Station!!! Perfect kit for homes up to 1,000-2,000 square feet. I tried 15 times to reconnect to WiFi, I tried 4 different SSIDs in my house. It needs to be acknowledged as a problem and fixed. If the Ring sees your router but the router has no Internet connection it still considers itself "connected"? This is clearly a bug, in my view. I tested this by arming my system, then disconnecting the internet, then opening a monitored door. I'm assuming that the Alarm checks in at some interval with the mothership, is it possible you didn't give it adequate time? Cellular back up will work as long as there is power and the environment, of course, allows for sufficient cellular signal transmission. But, the real solution is to fix the flakey software so it cannot get into such a broken state! By waiting for a message on your phone? Keep in mind, it is only intended for backup, and in backup scenarios (power outage) the backup battery will also be used. That's nuts. I tried a quick unplug and replug of the Ethernet cable with no success, so I unplugged Ethernet for 30 seconds and then the Ring Alarm reconnected to internet and I was again able to access it.Is there any way to make The network Restore after cellular backup reliable without having to physically unplug a cable every time? Feel free to let us know how this goes! The backup battery can last up to 24 hours depending on usage. I also wanted to make this community aware of this security issue. I've had the same issue multiple times when the power goes out and the router has to be restarted. I've waited several days including up to two weeks to see if it would eventually reconnect. When it was working find one day and suddenly won't connect to any network. I believe the battery is also supposed to last at least 72 hours. Cellular backup Your Ring Alarm usually communicates with you or your monitoring service through the internet via Wi-Fi or an Ethernet cable. I just had to repair the Alarm Base Station to my ethernet network connection. Not sure what happened in your use case. Now, Verizon customers can purchase a Ring Alarm Security Kit with Verizon LTE cellular backup for $229.99, along with professional monitoring through the Security by Ring plan which provides for 24/7 emergency support for only $10 per month billed to your Verizon account. Check out our help center article about these backup features to learn more. That would be an obvious solution to provide a reasonable workaround (running a network cable to a box mounted high on a wall in a remote business is NOT a solution!). Press J to jump to the feed. I hope it was active immediately, and simply just taking 18 minutes to send me a notification. How long did you wait? Now it works as expected following a power outage. In the second test I only disconnected Internet from the router while the Wi-Fi was still on, so my home had a Wi-Fi signal without the Internet connection.