If you feel that you may have used the wrong screw to install your doorbell, please contact Ring Support. Simply scroll down for a step-by-step guide. Setting up your Ring Video Doorbell (2nd Generation) in the Ring app is simple. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. You may need to use a hammer to get the anchors in. Uninstalled and reinstalled. Note: For your safety, use only the short security screws under the faceplate. What to do After the Theft of Your Ring Device, Installing the Ring Solar Charger for the Ring Video Doorbell (2nd generation), Setting Up Your Ring Video Doorbell (2nd Generation) in the Ring App, How to Physically Install Your Ring Video Doorbell (2nd Generation) With an Existing Doorbell, Using Motion Zones with your Ring Video Doorbell (2nd Generation), How to Physically Install Your Ring Video Doorbell (2nd Generation) Without an Existing Doorbell, Download the Manual - Ring Video Doorbell (2nd Generation). Something doesn't sound right. When only one of the two LEDs on the battery is lit, the battery is fully … I want to buy the 2 but I need to make sure the corner kit for the “doorbell 2” is compatible with the “2nd generation” doorbell. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. Note that you should set up your Ring Doorbell in your Ring App before mounting it to your door. Subscribe to RSS Feed; Mark as New; Mark as Read; Email to a Friend; Printer Friendly Page ; Report Inappropriate Content ‎02-28-2020 03:12 PM. Step One: Charge the built-In battery Fully charge the builtin battery by plugging it into a power source using the provided orange cable. Physically installing up your Ring Video Doorbell (2nd Generation) without an existing doorbell is a simple process. It should not smell. Step One - Charge the provided battery Fully charge the provided battery by plugging it into a USB port using the provided orange cable. Fully charge the builtin battery by plugging it into a power source using the provided orange cable. Click here for information on setting up your Ring Video Doorbell in your Ring App. The device is not detecting motion unless I stand at the door and after a short time it detects I'm standing there. Mark the positions for mounting holes with a pencil. Includes a free 30-day trial of Ring Protect. Re: Ring Video Doorbell 2nd Generation - New insta... https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19, https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch. Click here for information on setting up your Ring Video Doorbell (2nd Generation) in the Ring app. Thank you for bringing this to our attention. Labels: Video Doorbell; Video Doorbell 2; Riley_Ring. Using any other type of screw could damage the battery and create a potential fire hazard. I have gone through all the sttings I could find with no success, 3. Click here to visit our Contact Us page for more options. Ring products are designed for easy setup and use. 1. We take your safety very seriously, @RussellT. Setting up your Ring Video Doorbell (2nd Generation) in the Ring app is simple. Click here for information on setting up your Ring Doorbell (2nd Generation). Get instant notifications on your phone and tablet, customise your motion settings and conveniently stay connected to home, no matter where you are. I just asked a similar question and hoping to find out ASAP. Step One - Charge the provided battery Fully charge the provided battery by plugging it into a USB port using the provided orange cable. Feed all the wires (and the wire nuts if you used them) into your wall and secure your Ring Doorbell on the wall. I installed the Video Doorbell 2nd Generation yesterday. Ring Video Doorbell 2nd Generation - New install- BURNING SMELL and no motion detection [1] Easily install in minutes. https://www.cnet.com/how-to/how-to-install-the-ring-video-doorbell-2 Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Smell went away after about a minute. If you are mounting the Ring Doorbell on brick, concrete, or stucco, put the included plastic anchors into the holes. The small light will glow green when fully charged. Place the Ring Doorbell next to your door at about 48 inches from the ground. The small light will glow green when fully charged. Ring Video Doorbell 2nd Generation - New install- BURNING SMELL and no motion detection, Re: Ring Video Doorbell 2nd Generation - New install- BURNING SMELL and no motion detection. Be sure you use all four included screws. For updated information see our response to COVID-19. Step One: Charge the built-in battery Fully charge the built-in battery by plugging it into a USB power source using the provided orange cable. Once that is done, they can close out of that, and install the Ring app on their own phone. Click the level tool (included in the box) into the small hole on the front of the Ring Doorbell below the camera. Click here for the North American version of the manual. Is that normal or should I return for replacement? Motion settings are unique to … We would like to have our team reach out to you. Overview. How it Works: Video Doorbell (1st generation) and Video Doorbell 2 Motion Settings. Can we reach out to you using the email address used for your Community account? 2. Simply scroll down for a step-by-step guide. Simply scroll down for a step-by-step guide. After they’ve done all of this, they will be able to have access to the Ring Doorbell that you shared with them. Community Manager ‎02-28-2020 03:12 PM. See, hear and speak to visitors from anywhere with the new and improved Video Doorbell. https://www.cnet.com/reviews/ring-video-doorbell-second-generation-review If you are using the included optional adaptor mounting plate on wood or vinyl, just use the included screws. The bell does work if I push the button and I am able to comunicate if using the device, I have been unable to communicate via chat and will return the product if I do not get a satisfactory response to this communication. Don't forget to remove the level tool from the front of the device. To properly line up your Ring Video Doorbell: Optional: Use a drill to drill holes where you marked the position of the mounting holes. Smelt a very bad buring smell immediatley after installation(yes, I did use the correct screws, I did tighten very securely). Use one of the provided security screws and the star-shaped end of the screwdriver bit to secure the faceplate. Click here for information on setting up your Ring Doorbell (2nd Generation). They’ll open it up once downloaded and select “log in” and enter the credentials that they made for themselves. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'd reach out to customer service. To find the user manual for your Ring Video Doorbell in your language, select it below.