Press question mark to learn the rest of the keyboard shortcuts. Anyone know how to fix this? DL 48 UL 65. If not, lets check your speeds by visiting www.bandwidthplace.com on your cell phone, and running a speed test right next to where your Ring Doorbell is installed. This is ridiculous to top it off net gear wants me to pay for the shipping to get a replacement this problem started occurring after the latest firmware update. Yes. That's a perfectly satisfactory answer - due to it being dark outside, etc. I bought the system because I am away for months and wish to monitor remotely. The same thing is happening to me...first couple of days in color...now only black and white. That _may_ help - or not. Does anyone have any ideas on how to correct this? It is nice and bright in there right now so no reason to have one our of 5 in black and white. Try our live chat or give us a call. I've had my Ring Video Doorbell for about 6 months. If there is still no video, you may need to replace the led lights. I’ve noticed this will happen if my upload speeds take a shit. to resolve this issue. After many emails wit CS they fixed something on their side and fixed my stick.up cam but now they messed my Doorbell. Every night, even when night vision mode is turned off the camera will show a black and white image. Nope, just the base station. If you activate the camera and use strong lighting or shine a flashlight towards the camera does it switch to color? My husband has a Samsung Galaxy and all of the cameras are in color on his phone. Great forum! :). Move the camera to a well lite area. This is my second Ring Security Cam, I already have a Ring Video Doorbell 2 in use. Seems to stay pretty consistent throughout the day. Troubleshooting: Why Is My Ring Doorbell Flashing White? Test to see if the image goes back to color by live streaming the camera. I have an Arlo Q looking out a window in the front of my house. I have 5 cameras and dont want to have to climb a ladder to correct this. Is it not what you were expecting? I get live video but any movement or ring only records a blank video... A big frustration after more than a year with perfect service. Is there a way to "reboot" a camera remotely? Which is weird because when I placed the camera it was in color and remained color for a couple days. Installed the new Ring Spotlight Cam Mount HD without any problems, Ring provides everything you need with this cam, instructions, tools and lots of different screws for different install situations. Camera Does Not Respond To Motion . I'd contact support, but I don't have the patience to sit through all the tier 1 troubleshooting right now. And then of course the room gets dark at night.