The wristband is made from a soft yet durable thermoplastic elastomer (TPE). Yes, you can complete multiple Adventures a day, although you can only start and complete one Adventure at a time. Why do I get notified that the 5Star user has left or entered a zone despite them being stationary? How do I reconnect the Lively Wearable2 device to the Lively app after replacing the battery? The Jitterbug Flip also has an easy-to-use camera, a flashlight with magnifier to help you see in low-light situations and a powerful speaker that delivers clear sound. GreatCall respects the privacy and confidentiality of all personal data provided to us. Yes. Q: Health & Safety Packages include select health and management services and are available on all phones and devices. Whether you purchased your GreatCall phone through our telesales department or from a retail store, our friendly Customer Service agents are always here to help. Can I bypass 5Star Agents and call 9-1-1 directly with the Lively Mobile Plus? No. NOTE: closing the phone during a conversation while using the Speakerphone, ends the call. Hello Allen, we are sorry to hear of your experience and appreciate your feedback. Just dial “0” and an Operator can help you connect a call or add a contact to your Phone Book. How much external memory does the Jitterbug Touch 2 have? The Jitterbug5 has a 1.3 megapixel camera and saves photos in JPG format. The Jitterbug Touch3 supports Bluetooth v4.0. There are three types of alerts through CMAS: Q: If I have Fall Detection, can I still use my Splash or Lively Mobile to make a normal call to 5Star? How are your location capabilities different? You can press the Call Button on your Splash or Lively Mobile device in any uncertain or unsafe situation to speak to a 5Star Medical Alert Agent through your device. Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device. Can I just add the Handset Replacement Option to my account so that all phones are covered? Q: Your device may not detect all falls. What is an accelerometer? This feature is only compatible with Windows XP or greater, and Mac OSX 10.8 or greater. Where do I find my steps? Call our friendly Personal Operators who can update your contacts for you. Q: Q: The price is 10¢ per photo sent or received without the purchase of a text messaging package. Unsubscribe easily. But I've gotten no response. My device has stopped working. Yes! Q: Q: It is an important tool that enables 5Star Response to provide the best service possible. Does the Jitterbug Smart2 have Speed Dial? Q: How can you possibly think that by giving us a credit for a phone that did not work, that, that is all that would need to be done. The GreatCall Splash has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service. Call our friendly GreatCall Personal Operators who can update your Phone Book for you. To call Mexico, Puerto Rico or the U.S. Virgin Islands, $.20/minute will be charged for each minute of the call. How do I use the new 5Star button found on the Jitterbug5? Follow the instructions displayed in the app. Battery life is not good, but I deal with it by having chargers in every vehicle. What kind of information will appear on my GreatCall billing statement? Q: Blue Tooth info, Just brought new car, They paired my Jitter bug smart phone with car. When the Jitterbug Flip is plugged into the charger does the phone automatically turn on? You can customize your Jitterbug Flip with 7 available ring tone options. It saves photos in JPG format. The Jitterbug Smart features a 5.5”, responsive touchscreen for quick navigation and an intuitive list-based menu with large text. When your battery is out of power, it will take about 2.5 hours to recharge it using your Battery Charger accessory (included in the box with purchase). What material is used for the Lively Mobile wristband? Yes, you can use the included USB cable to connect your Lively Flip to your personal computer to download photos. Do you offer an extended warranty plan? 2SAS 70: Statement on Auditing Standards No. Will this work with my tablet or iPad? Do my followers need to download the Link app? If this fix is successful, the device then sends location and device information to our systems to report to Link Users. There is a 60-day waiting period based on the date of your enrollment in the Handset Replacement program. 5Star Urgent Response service may not be functional when a subscription is invalid. Q: Q: Q: Q: You will receive a refurbished GreatCall phone within seven business days with the standard replacement option. Although the Jitterbug Flip has Bluetooth capability, we cannot guarantee compatibility of any accessory not sold directly by GreatCall. How many ringtones are available on the Jitterbug Smart? Yes, the Jitterbug Smart2 supports numerous Bluetooth accessories up to Bluetooth version 4.2. Does the Jitterbug Smart have features for those that are visually impaired? Q: What is the 5Star Personal Profile? Always wear your device around your neck using the specially designed lanyard to minimize false Fall Detection calls. The rear facing camera has up to 5.0 megapixels capabilities, and is set for photos at 2560 x 1536 (3.9 megapixels) and video at FWVGA 720 x 480 at 30 frames per second (fps). How do I get a replacement? All photos are compressed before being sent to your phone. You can customize your Lively Flip with 33 available ring tone options. If you hear a voice prompt saying, “Unable to activate, see user guide,” please call GreatCall Technical Support at 1-866-393-0353 for further assistance. Basic information like name, phone numbers, gender, age and primary language. Q: What if I don’t want to do any challenges? From day one we have had nothing but problems with this phone. I called customer service on these various issues and the usual standard answer was I don't understand. The application says I do not have a valid subscription. There are no long distance (or roaming) charges for any calls made to Canada. After your Yes, there are three ways to view the Link App. Q: ...I have another mobile phone, a smartphone for internet but I like having this phone in the bath and out walking because the 5 Star feature is much simpler than dialing 911 and you get a qualified person to answer if there is an emergency…. This component is designed to recover the costs in certain states where E911 cost recovery for wireless carriers does not exist or exists in a fashion that only provides partial recovery of E911-related costs. Q: Q: GreatCall - Problems with functional ability of Jitterbug2 Smart Phone as well as technical assist, If you wish that your prior post be removed, submit a notarized letter. One of our friendly Customer Service representatives will direct you to where you can return your GreatCall phone. Q: Using the urgent response device’s built-in accelerometer, patented algorithms evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. Friendly customer care advisors are also available from 5am – 10pm (PST), 7 days a week. By Phone: Make a payment using our automated system by calling 1-866-237-8641. To this date it's still in "NO SERVICE" mode. The application says I do not have a valid subscription. Q: No, the Lively Flip will enter a charging state. The Link app connects you to family or friends and sends alerts to their smartphone in the event of an emergency. Yes, a 3.5mm Headset Jack and Bluetooth capabilities. How do you communicate with 5Star Agents and/or 9-1-1 operators/emergency services with the Lively Mobile device? The Federal USF, created by the federal government, is designed to help ensure first-class, affordable telecommunications service for all consumers across the country, especially residents in high cost rural communities and low-income customers. Q: Q: The front facing camera is 0.3 megapixels, supporting VGA 640 x 480 at 24fps. Can I do more than one Adventure per day? When I found Jitterbug for my husband I was hoping it would be everything we were looking for. There is a large button on the right side of the device, just above the Power/Lock Button. How do I call Customer Service? When the charger is plugged in to a power supply, does the Jitterbug Plus automatically turn on?? Which generation(s) of the iPhone or Android device can I load the Urgent Care companion app? How many ring tones are available on the Jitterbug Flip? What colors are the Jitterbug5 available in? GreatCall Urgent Care service offers members an affordable alternative to access healthcare resources without making an appointment. Recommended compatible headsets can be found on. circumference. In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your Jitterbug5. How do I use the new 5Star button found on the Jitterbug Flip?