Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I charged mine up when it was at around 60% and it took about an hour. Do this for both of the screws. I just left it alone and checked a few days later. Tap the three lines on the top left. This took... 2. If it still does not update with the correct percentage after this time, reset the Doorbell by pressing and holding the setup button for 30 seconds. I then took the original battery, fully charged it and the same thing on the original battery. Tap Device Health. Re: Ring doorbell not charging All I did was to loosen each of the two screws fastening the two wires from the home wiring to the RING doorbell baseplate, and put a small washer between the wire loop and the brass terminal that the screw fastens to, and retighten. Where these two technologies differ is in the linking mechanism which connects the doorbell with the chime box. I'm trying to fix it now with tech support. This has resulted in longer than normal wait times. I suggest you do the same. The light indicates it’s charged, but the doorbell reports it as being 17%. Ring Video Doorbell will take around five to 10 hours to fully charge. Wireless Doorbell Working. I hope it arrives soon. Hi, I bought my Ring Door Bell 2 a month ago. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. Mine won’t charge and therefore my doorbell is unusable. Let me know how this goes! To check the voltage of your Ring Pro: Open the Ring app. Hi, I bought my Ring Door Bell 2 a month ago. The technician reviewed the video history and activity logs to determine when the device stopped charging. I’m having the same issue. I'm having the low battery problem as well. I will fully charge the battery and put it into my ring doorbell and the doorbell says the battery is at 13%. I then took the original battery, fully charged it and the same thing on the original battery. Could you help me figure out why my doorbell thinks the battery is not charged? So it's time to change the battery. The Ring Doorbell is a Wi-Fi-enabled doorbell system with an integrated camera so that you can quickly see who’s at the door. To check the voltage of your Ring Pro: Open the Ring app. Select the device (camera, doorbell, etc.) If the voltage reads as "Poor" or "Very Poor," then it's likely that low power is the cause of your issue. Tap Devices; Select your Ring Pro. My ring doorbell is not recognizing a fully charged battery. So it's time to change the battery. It will take a few hours to charge it up, especially if the battery was nearly dead. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The most common fix for power issues is bypassing your doorbell with a Pro Power Kit V2. To recharge your Ring Doorbell: Remove the security screws on the base of the doorbell and lift the doorbell up and away from the mounting bracket. I have a back up Ring battery not an after market battery. Look for Power Status to check the battery charge. Have you left it in about 24 hours to see if it updates? We're taking additional steps to protect our team and help reduce the spread of COVID-19. Tap on Device Health on the bottom of the screen. Hi, I bought my Ring Door Bell 2 a month ago. Here’s how to recharge the Ring Doorbell whenever the battery gets low. Using the... 3. Operationally, wired and wireless doorbells work in the same way. If you have a hardwired device without a battery, check to make sure the device is receiving power in the Device Health section of the Ring app. Open Ring App and go to the “settings”. Hey @lmdm. Maybe it was a bad batch, they are sending me a new one as well. I'm having the same issue! Have good luck with my ring doorbell till the battery went down to 3%, I've got it hardwired so I took it off and charged it up full, now I have it back up and working but it's not holding the charge … Tap the three lines on the top left. Here are the details from the call 1. It was fully charged but the camera shows low charge. Resolving your Power Issue. Video doorbell not recognize fully charged battery, Re: Video doorbell not recognize fully charged battery. My ring doorbell is not recognizing a fully charged battery. Sometimes the Doorbell may need a couple events to pass before the Device Health updates for the device. Charging the battery on your battery-powered Ring device The rechargeable battery in your RIng Video Doorbell can go months between recharges with normal use. you want to check. Although, if your device is showing as offline in the app, you may need to go into the Device Health on the Doorbell's profile page in the app and hit "reconnect to wifi." I changed the battery yesterday so was fully charged and I lost the Internet connection and hadn't been able to get it since. Installed fresh battery but the app still shows low voltage and won’t change after ringing bell several times! My 2nd Ring Doorbell stays offline because it thinks the battery isn't charged, I still get motion alerts and the battery is fully charged - I have three batteries, and all work in my other doorbell. The hardwired Ring Doorbell could not be charging due to 1) faulty device 2) no connection to WiFi or 3) the voltage that would be getting from the transformer is not ideal. I left them charging over night, any suggestions? They're sending me a new unit, hopefully just a bad batch. I spent more than an hour trying everything under the sun to fix and it with tech support and it won't work. Was going to try to reset, but sounds like I need to get a new one sent to us. Tap Devices; Select your Ring Pro. When the ring fills all the way up, then the battery has been charged to 100%. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I have a back up Ring battery not an after market battery. It was fully charged but the camera shows low charge. This has been going on for 2 months - so it isn't a matter of cycles or resetting -I have even uninstalled and reinstalled and same issue. I will then take that battery out and put it into one of my Ring cameras and the camera says that battery is at 100%. If you have tried another batteries that you know work in your device and your device is not working as it should, please give our support team a call at one of the numbers available here. Mine ultimately fixed itself. So, to know the cause of ring doorbell not charging and start the troubleshooting process, you must go through a quick test. When the doorbell button is pushed, a chime rings inside that announces the arrival of a visitor. Night vision doesn't work; Ring Pro works fine for a couple of events and then stops working; Your Ring Pro requires a power source that supplies a minimum of 16 volts AC. It was fully charged but the camera shows low charge. I’m having the same issue with a new doorbell and battery. So it's time to change the battery. Not ringing your existing internal doorbell correctly ; Night vision doesn't work; Ring Pro works fine for a couple of events and then stops working; Your Ring Pro requires a power source that supplies a minimum of 16 volts AC. I then took the original battery, fully charged it and the same thing on the original battery. But its internal battery means that you need to recharge it once or twice every year. Thought this would prevent having down time for charging. I will then take that battery out and put it into one of my Ring cameras and the camera says that battery is at 100%. Next, we went through steps to connect and disconnect the RING Video Doorbell 2 in attempt to reset it. The blue LED ring light around the doorbell button will light up and show the status of how charged up it is. Re: battery showing low despite full charge. Got an extra battery, when I purchased my doorbell last month. I have a back up Ring battery not an after market battery. From there, you will put the battery back in the Doorbell and it should be able to come back up and working. Hey @ACS09. I will fully charge the battery and put it into my ring doorbell and the doorbell says the battery is at 13%. Reattach the Ring unit to the mounting bracket using your security screws