I'm working on an install of a Ring Pro 2. Edit: And if I remove the doorbell it's frozen and I need to do a reset to the doorbell Archived. That means power is not the problem. This sub is run by the community and has no affiliation with Ring.com or its products. Would you please give our support team a call at your earliest convenience so a team member can further assist and get your device up and running to its full potential? Community Support is available by phone 3AM-11PM at 1-800-656-1918 or via chat 5AM-9PM PDT. If it continues showing a solid white light, something went wrong during the setup. While setting up your Ring Video Doorbell (1st Generation), you'll be asked to put the device into "Setup Mode." Does it work normally once removed from the bell wires and reset? Doesn't have any progress. Only battery. Your Ring Video Doorbell (1st Generation) should automatically go into Setup mode the first time it receives power. Hey @RIckypaul99, what kind of Doorbell do you have? After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting. The white pulsing light indicates that the Ring Pro is in an idle state. What to do After the Theft of Your Ring Device, Using a Wedge Kit to Properly Position your Ring Video Doorbell, Proper Positioning for your Ring Video Doorbell, No Audio From Your Mobile Device to Doorbell, Ring Video Doorbell (1st Generation) Setup Mode, Charging the Battery on Your Ring Video Doorbell. Any ideas? I hardwired the doorbell and I have a solid white light but it doesn't ring the app or the house door bell. I've waited more than one day and it keeps blinking the top part. The Community is full of answers! I'm working on an install of a Ring Pro 2. You'll need to open the app and go to "Setup a Device". Press the orange button firmly and then release it without holding it down continuously. Thanks Jennifer for your response. Doorbell Pro 2, has dim solid white light during install? Only battery. The circular light is simply solid white. According to Ring, a solid white light means your Ring device hardwired, and the battery is full. As soon as your Ring product has been set up in the Ring app, it will stop broadcasting this wifi network, and stay connected to your home network. Hi @Sandovr. The app never says it's hardwired. Looks like you're using new Reddit on an old browser. The app never says it's hardwired. Click here to visit our Contact Us page for more options. This has been happening now for a couple of weeks.Issues of the doorbell:1 - Not showing up on wifi at all (it did before). Got a question? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi @henry8866 ! When any Ring product is in setup mode, it broadcasts a temporary Ring wifi network. r/ringdoorbell: We've moved to /r/Ring. Then, put the Ring Video Doorbell in setup mode again, by firmly pressing and then releasing the orange button on the back. Thanks! Then it would occasionally catch motions etc (ex, when a package was delivered the motion, did not pick up). Use our Search bar at the top for quick results. Now a hole has been cut and it is flushed on a solid surface still connected to the original doorbell (hardwired - we had no issues with the doorbell before adding this one to it).2 - Tested the voltage of the doorbell's wiring - it's 18.9.3 - Push the reset button - the light stays solid white and will turn off after counting to 15 but I keep the button pushed until 20. Thank you! Ring Doorbell 2 setup fails (solid white light, no spinner) Hello, I am trying to set up my Ring Doorbell 2 and when I press the setup button I get nothing but a solid white light. If your Ring Video Doorbell doesn't automatically go into Setup mode, you can try the following: Performing a hard reset If the light still doesn't start spinning when you push the orange button, try performing a hard reset. It's basically just a swap because the push button cover pad to the previous Doorbell Pro fell off. After the 4th of Sept is has not2 - Light stays solid white and cannot reset it3 - No video4 - No motion detection5 - Doorbell rings sometimesNeeding some help solving these issues or a new device?Thank youMichelle. It's basically just a swap because the push button cover pad to the previous Doorbell Pro fell off. Sounds like hard reset and resetting to factory settings are the same thing. Edit: And if I remove the doorbell it's frozen and I need to do a reset to the doorbell. Any ideas? Got a doorbell pro and having problem setting up. Once power up, the light at the top of the circle is keep flashing. For updated information see our response to COVID-19. According to the installation note, ring pro needs time to prepare for setup and may take up an hour. Steplight Battery Smart Lighting $24.99 So after some research here are the things I have tried:1 - Redoing the base of the unit -  The base was possibly moving some since it was on top of the vinyl siding. Thank you for the update, @henry8866 ! After the free 30 day trial ended and we tried it without the subscription and motions were caught less often. How is your device doing now? 2 - Tested the voltage of the doorbell's wiring - it's 18.9. Need clarification. The top of the ring flashing blue means the capacitor isn’t able to charge, so the doorbell isn’t getting enough power to operate. Buy Now. What do I do if my Ring Video Doorbell doesn't automatically go into Setup Mode? Press question mark to learn the rest of the keyboard shortcuts ... Posted by 3 years ago. Based on research from internet, it seems the internal battery is bad and can't be charged. Attaching a picture or video will help tremendously! Please help! I've waited more than one and half hour, the circle keep flashing, and it doesn't continue around the circle, only the top portion of the circle is flashing. Had the same issue contact ring support then they told me to do this. Is there any known fix for this or a way to factory reset it? Let us know how we can further assist! Grab the ring screwdriver or a conductive metal object, Move the screw driver starting the the top of the gold pins on the doorbell slowly till you get to the last set, Hope I am clear as possible recomment if you. During the setup process, the Ring app will connect to this wifi network to "tell" your Ring product how to connect to your home wifi network. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. But that only applies if you see the solid white light for just a second. I know you would have a lot of questions about Ring device and therefore, I have included a lot more information regarding flashing lights, resetting the Ring device and fixing up the chime sound. I'll leave it alone until tomorrow just on the chance the reset is really really slow. Click here to visit our Contact Us page for more options. To perform a hard reset, hold down the orange button for 20 seconds. Any ideas? Then, put the Ring Video Doorbell in setup mode again, by firmly pressing and then releasing the orange button on the back. It's basically just a swap because the push button cover pad to the previous Doorbell Pro fell off. A community space for discussion about all things Ring. There is no Ring Wifi available either. Also, is this solid white light on all the time, or only when you perform a certain action? It may take a minute to fully complete this process. The ring light came up pulsing white for 5 seconds or so and then went solid white again. It may take a minute to fully complete this process. Motions still not being picked up, video not working, not showing up on wifi etc. And there it's stayed for the last three hours or so. First I installed the pro power kit (connected "transformer" and "front" terminals), then get rid of existing doorbell from the wall and connected Ring doorbell pro. You'll know your Ring Video Doorbell is in setup mode when the light on the front of the Video Doorbell is spinning. I'm working on an install of a Ring Pro 2. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. Press J to jump to the feed. The device is defective and they are sending a new one. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. Knowing the type of Doorbell will help us identify what your Doorbell is doing. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Doorbell transformer upgrade for Ring Video Doorbell Pro. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. According to the installation note, ring pro needs time to prepare for setup and may take up an hour.