Doorbell disconnected and cover set screw tool needed remove cover doesn't appear to be in the tool kit. Power over Ethernet Adapter $29.99 Ideal for homes without a PoE option, the adapter provides power and a reliable connection for your Video Doorbell Elite. Buy Now. Am I missing or lost a second starr bit? When I have problem I have to deppend on my technical background to fix it! Keep your Ring Video Doorbell 3 & Video Doorbell 3 Plus from harm’s reach with an easy-to-attach, lockable cover. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As we are a neighbor to neighbor support forum, we will be unable to send you a white faceplate from our end of things. In my opinion ring has the "WORST CUSTOMER SUPPORT" you have your people trained to read a manual and if they cannot answer your question then they put you on hold while they go ask someone else who does not know. https://shop.ring.com/products/pro-retrofit-kit. Gestech Video Doorbell Rain Cover Sun Shield Shade Glare Shelter Protector (Ring Video Doorbell … Tamper-Proof Cover Video Doorbell 2, Video Doorbell 3 and Video Doorbell 3 Plus. I don't see why I have to pay $15.00 for a white cover for my doorbell pro when it should be included in the product. Press question mark to learn the rest of the keyboard shortcuts. Press J to jump to the feed. Elite pro; Garage; Gen 3; Pro 2; Ultra slim If you are interested in getting one, I recommend giving our support team a call to see if you are able to get this. This has resulted in longer than normal wait times. Hollow center starr bit seems to be needed. ... Tamper-Proof Cover Video Doorbell 2, Video Doorbell 3 and Video Doorbell 3 Plus $19.99 I don't see why I have to pay $15.00 for a white cover for my doorbell pro when it should be included in the product. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. POPMAS Doorbell Anti-Glare Adapter-Doorbell Weather-Blocking Mount-Doorbell Sun Visor Bracke… Tools look the same at first glance but aren't. I feel that ring should refund me the money along with the shipping charge after what I spent this year alone on ring products. Used a jeweler's small common screwdriver to wedge in the screw to remove. https://shop.ring.com/collections/accessories/products/spare-parts-for-video-doorbell-pro. Ring doorbells. Ring has a terrific product on the market today, but the product is only as good as the customer support provided. Doorbell disconnected and cover set screw tool needed remove cover doesn't appear to be in the tool kit. A community space for discussion about all things Ring. Doctor neighbor I just saw outside has had the same issue thinking the camera starr screw was the same as the doorbell! Has anyone come across this and if so how did you deal with it? Thanks again, neighbor. My pro came with the retrofit kit, problem is that I have to use the corner wedge to angle my pro, but the wedge has different holes than the retrofit kit. Ring should not use two different but similar tools for set screws across product lines. Picture of correct tool? UHPPTOE Waterproof Plastic Rain Cover for Access Control Keypad Controller Rainproof Protectio… Ring Doorbell Pro Cover I spend a lot of money on ring products. I feel that ring should refund me the money along with the shipping charge after what I spent this year alone on ring products. Am I missing or lost a second starr bit? For what comes in the box, I will ensure this information and feedback is passed onto our product teams for the future. All used to be fine but recently for about a week or so every time I click on the app when for example a motion is detected - then I get a black screen instead of the video feed. Hey @Howard28. Here is the kit that comes with the doorbell pro. Doorbell transformer upgrade for Ring Video Doorbell Pro. We're taking additional steps to protect our team and help reduce the spread of COVID-19. Prevents strangers from stealing your RingVideo Doorbell. I do not know of any programs we have where Plus Plan members get exclusive deals for free accessories, but it's worth asking our team if you have the time to call! Used a jeweler's small common screwdriver to wedge in the screw to remove. Thank you so much for your feedback on this situation! A lot of us have spotlight or flood light cameras as well as doorbells. Found the correct hollow center tool in my garage tool box. I just bought a doorbell pro, but when I went to install it I noticed my existing doorbell's hole is slightly larger than the size of the pro. New. I have a Ring Pro doorbell camera and a floodlight camera plus the standard backyard camera with siren. This is how unhappy I am with your customer support. If you do call, please give our support team a call at one of the numbers available here. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. One discusted customer. Regular price $19.99. Other customers feel that that white cover should be included with the ring pro doorbell and not a ivory cover. Ring doorbell replacement parts 2020 Ring Doorbell. Hollow center starr bit seems to be needed. I spend a lot of money on ring products. Power your Ring Video Doorbell Pro from a standard outlet. Please don't call or email me cause I do not want to hear from ring! Basically I can mount my pro to the corner wedge, but the wedge can’t attach to the retrofit kit. Buy Now. We always want to make the neighbor experience better and provide what our neighbors are looking for when we can. Skip to content. This sub is run by the community and has no affiliation with Ring.com or its products. Picture of correct tool?