Could you please review and tell me if you can where I am going wrong on getting my existing doorbell to work with my ring doorbell 3. I have recently purchase ring doorbell 3. The best thing about the Ring camera is that you will receive a notification if it detects something. If I go back thru my events and motions history, anything after May 4 will not launch a video. Existing doorbell not working with ring doorbell 3 Help!!! Thanks for the reply thought. My live view is MAGICALLY working again now, after over a month stuck on "activating device" and black screen, while ALL other alerts/motions were working the entire time. The iPhone IOS Ring app Live view does NOT let me hear anything and if I try and speak thru the Ring app to the person near the Ring doorbell unit, NOTHING is heard outside. I see from posts in a number of places on the net that this has been an ongoing issue. I’ve had the Ring Device for just over a month now and if constantly having to reboot by disassembly of the unit, I will be moving to a different doorbell. I have attached some pictures of the doorbell and the transformer, hopefully this will give a better understanding of what we have. It is a battery powered device. We have seen a lot of chatter about Ring doorbells losing connectivity to the mechanical chime inside (the analog bell/chime inside, on the wall). I just installed Ring 2 and I have Audio from the doorbell to iPhone 7 Plus but no Audio back to the doorbell. It has happened to me twice in one week. This product was designed for the American market, where paper-thin wooden walls are common. I did also try to turn the breakers off for about a minute to see if that would help. As I have read here, seems that this is an issue more have had. Press question mark to learn the rest of the keyboard shortcuts. To check the voltage of your Ring Pro: Open the Ring app. Working from home in a converted garage office, I can’t hear a regular doorbell. It happened once again afterwards and I ended up shutting the breaker off for a bit instead of messing around with removing the cover. I have recently purchase ring doorbell 3. Cookies help us deliver our Services. Toggling it off allows sound to play. Unfortunately no, I had to reboot the device. Has there been a fix yet for no audio. 1918 for tech help. Hey @Harv. What does the Devcie Health page show for the Doorbell? Thanks all!! Does anyone know why that is the case? Low Voltage To solve this issue the Ring video doorbell may not be receiving sufficient voltage. You can try rebooting the Doorbell by pressing and holding the setup button down for 20 seconds, and then trying to view a Live View after a few minutes has passed, but if the device is offline, you will need to ensure that you reconnect it to wifi and bring it back online. And I’m still waiting for that feature request for a reboot option via the app. No audio in both the iOS app and via the Ring web page. I have recently purchase ring doorbell 3. A community space for discussion about all things Ring. I think the request here should not be for another reboot solution, but for fix of the Audio issues. Any assistance from fellow Redditors or from Ring themselves would be quite helpful. I have set it up and connected it over my existing doorbell with the relevant wires going to the relevant connectors on the back of the ring doorbell 3. Take a look at the voltage reading. For Ring Pro to function correctly, the voltage needs to be at least 3,900mV. Disconnecting the mains (trip the breaker) is not enough to reset the RD3. Thankfully, the solution is as easy as swapping the transformer out with something like the NuTone C907 16V 30VA transformer, which is one of the most commonly used transformers for this (an alternative option is the Maxdot Pro 16v 30va). Sometimes, the reason you are not accessing the live footage of your door front is simply that the Ring Doorbell is not … This is really annoying. Your Ring Doorbell’s mechanical chime might not be working or instead not ringing because the alerts are turned off. Re: Existing doorbell not working with ring doorbell 3 Help!!! You can check the voltage by opening the Ring app, selecting Ring Pro, and then selecting device health. Period. I have tried rebooting the iPhone too. I do not see this listed under compatible chime kits, so it's best to assume that it is not compatible with the Doorbell which is why it is not working for you. The number one reason why you stop hearing the Ring doorbell is Wi-Fi dropout. At all. Your Ring doorbell may very well be underpowered with a 16V 10VA transformer. This problem is stressful. If it reads "Good" or "Very Good" then your Ring doorbell is receiving sufficient power and you'll have to find another cause for your issue. What a mystery Ring. I’m surprised there isn’t much response to a fix with this. With Ring, I can see when the couriers are at the door and fend off the Jehova’s Witnesses without even getting up. And then, you can click the notification to check who’s at your door or the things the camera detected.Unfortunately, some people have faced an issue related to ring doorbell not ringing on iPhone. I recommend purchasing a Chime or Chime Pro to ensure you can hear the Doorbell sound throughout the home if you do not wish to replace your internal chime kit! Around 10 pm it seems to have stopped recording and I am unable to access the live feed. Any advice is appreciated! British brick houses are much more likely to block Wi-Fi. Until last night. Low and behold there was a RING update on 6/8. Does not work on my iMac app. What is the RSSI? From the pictures, it looks like you have the Bryon 7770, correct? I am having trouble with my existing doorbell. Around 10 pm it seems to have stopped recording and I am unable to access the live feed. There are two solutions to this problem. I suggest you remove the battery and disconnect the mains supply. Existing internal doorbell not ringing correctly or Ring Video Doorbell works fine for a couple of events and then stops working. This sub is run by the community and has no affiliation with Ring.com or its products. I am here to help. Well, not quite perfect Everything prior to May 4 is working fine. Ok i got a hold of tech support and I had to basically reconnect my ring with the internet and it worked, Otherwise call the 800 656. Since my initial install, I had to reboot twice because of the missing audio, but its been a few months now without issue. I have noticed the same issue with my Ring Doorbell Pro since shortly after getting it 2 years ago in December 2016. Having the exact same problem and the only solution is to reboot that we can’t even do from the app.