I seem to have an issue where all of a sudden the video is too dark and night and too bright during the day. Not yet....I keep having to go to the basement to reboot it. A restart is unlikely to help with this situation as power is the main concern here. Once you press this button in to begin with, it will start to talk. In fact I've tried all combinations of hookups including using the simpler wires from the newer kit. Hi, if a replacement died as well, it definately sounds like a power issue. I have the exact same issue New transformer I see 26 volts all the way to the bell it worked for a few hours now nothing. Then wait... the device will reboot and re-associate to wifi on its own. It appears to be properly wired. There are many variables that can cause power fluctuation, it sounds like you have a sufficient transformer so at least thats checked off. If you are experiencing problems with your Video Doorbell, please follow the below steps: Perform a hard reset on your device. It may take about a minute for the device to finish the reset process. Hello Riley_Ring, I checked the transformer's connection to the power kit. Follow the below steps to hard reset the Ring Doorbell Take out the device from the mounting, use the Torx 15 screwdriver to unscrew the doorbell. If you still get no sign of life, try pressing and holding the setup button for 30 seconds. The Ring Video Doorbell Pro needs to have proper power into the device in order to enter setup mode. In a way to do hard reset Ring Doorbell 2, you have to hold down black button for at least 15 seconds. Hello @philG, it sounds like you are having concerns with your Video Doorbell Pro dying.A restart is unlikely to help with this situation as power is the main concern here. I ended up installing a resistor in series with a new one (warranty replacement) and the new one now has been working fine for weeks. Select Settings, you will find it on the upper-right corner. I've repeated this procedure several times over the past couple weeks and must assume the wires from the kit can attach to either the Trans or Front screws. Worked fine for a few hours and died overnight. If so, push the WPS on your WAP (Wireless Access Point) it might just need to be paired. He tried everything even erasing me as user. Ignore that audio and keep pressing the button until all lights on the unit fade to black. Also, I moved the post and updated the title from the comments of the original article it was in to make it easier for other neighbors to find if they are having the same concern. I'd rather not have to cut the power off at the breaker just to reboot it. All other devices work fine and the router is on a UPS. Hold down the right side button for 30 seconds. The correct manner for rebooting your Doorbell Pro is as follows: Remove the decorative cover to expose the screws. Press question mark to learn the rest of the keyboard shortcuts. Very frustrating. Hold this down continuously until you see the white ring light (on front of the doorbell) disappear. Thanks for sharing these details @Nyarp . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've tried every variation of restarting and/or hard resetting it... it never enters setup mode.. And now, it will not ring the existing doorbell either... ALSO, the Chime Pro that came with VDP WILL NOT enter setup mode..  not even one time... Do you have a 16v30Va transformer installed?