On most residential Internet service plans, your external IP address will occassionally change. Restart your doorbell. For assistance enabling push notifications on your smartphone or tablet please review iOS product support or Android product support. If automatic triggers are disabled, notifications will not appear on smartphones or tablets. Modifications to email notifications can require 5-10 minutes to take effect. © 1993 - 2020 Lorex Technology Inc. All rights reserved. If it is, go to the Lorex Home app and reconnect the doorbell to your network. On the Camera List screen, tap on the Menu icon (. LHV / LNR Series: Not receiving email notifications when using Lorex email. © 1993 - 2020 Lorex Technology Inc. All rights reserved. © 1993 - 2020 Lorex Technology Inc. All rights reserved. If you are still not receiving notifications, check that notifications are enabled in your phone or tablet settings for the FLIR FX app and that your phone or tablet is not in Do not Disturb or Airplane mode. External (public) IP address of your network has changed. If you have followed these steps and are not receiving emails, here are some additional troubleshooting steps: If you are not receiving emails using the Lorex email server, consider using a third-party email service such as Gmail or Yahoo! to receive email notifications. Service alert - phone support is temporarily unavailable 2020-10-03 Lorex Cirrus app connectivity 2020-09-25 Lorex Home Compatibility Issue with iOS 14 2020-09-15 Smart Home - New List of Compatible Devices 2020-07-19 Lorex Home Update 4.1 2020-07-09 Update: Download Link for Lorex ECO Stratus 2020-06-09 Service maintenance on May 13th, 2020 2020-05-12 Lorex Home v3.8.2 Release 2020-04 … Your router may be blocking the Lorex email server. If you are not receiving push notifications, it is possible that notifications have been disabled on your FLIR FX camera, the FLIR FX app, or your smartphone / tablet. Notifications can be enabled / disabled for individual cameras on smartphones only. Check the LED indicator. Internet connection is no longer working. The hardware is all working fine, but there doesn't seem to be a forum just for app assistance, so I'm posting here. I have cleared the data and storage for the app. I have uninstalled and reinstalled the app. Restart your router. For assistance enabling push notifications on your smartphone or tablet please review iOS product support or Android product support. To enable Push Notifications: Tap to access the Menu, and then tap Push Config. Click here for instructions on how to configure a third party email. Check your junk or spam folder to see if your email notifications are being moved there. Modifications to email notifications can require 5-10 minutes to take effect. If your email notifications are not working, check your email configuration settings, DVR / NVR email settings, and DVR / NVR TCP / IP settings. Factory reset your doorbell. The Android app is no longer sending notifications of any kind to my phone. To check your email configuration settings: If you have followed the troubleshooting steps and are still not receiving email notifications, contact Technical Support for further assistance.