Charge the battery for five to 10 minutes, then reinsert it. I have since taken it down and plugged it in via USB to my wall outlet to charge. Ring Stick Up Cam Battery: Camera Resolution: 1080p : Field of View: 115 degrees horizontal, 65 degrees vertical: Battery Life/Charge Time: Approximately 1,000 activations with normal usage. It looks like the Solar Panel is not providing the intended charge or being recognized in connection. Please also ensure the Solar Panel is getting several hours of direct sunlight per day, in order to start seeing the charge applied. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you have the classic Stick Up Cam model with the built in battery, I recommend performing a reset by holding down the setup button for 20 seconds, if the charging concern persists. Re: Stick up cam not charging We have the first generation stick up cam, it was at 1% battery, we took it down to charge (charged for full day) and we went to put it back up and it wasn't charged. Use our Search bar at the top for quick results. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Once completed, check the Device Health again to see if the solar panel is showing as connected. I normally have it attached to solar but last week it started to lose power and not recharge. For instructions on installing this Solar Panel with your Stickup Cam, check out our help center article, which also contains visual examples. You may need to try a different power outlet or micro-USB charging cable if there are no charging lights on the battery. This will take you through another setup of the Ring device in the Ring app. Please note, you must be within warranty for a replacement. If you have the classic Stick Up Cam model with the built in battery, I recommend performing a reset by holding down the setup button for 20 seconds, if the charging concern persists. Also, we do not have the ability to offere replacements on this Community forum. Check to make sure your Stick Up Cam is powered on. If the device is showing as connected, please ensure you are getting 4 or more hours of direct sunlight to the solar panel during the day to allow a trickle charge to your device. We have the first generation stick up cam, it was at 1% battery, we took it down to charge (charged for full day) and we went to put it back up and it wasn't charged. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hey there, @lwalker11! We need a replacement asap as we use this for security for our driveway. I had completely charged the battery and in 24 hours it shows it is dead. Once the reset is complete, please setup the Stick Up Cam in the app and continue charging to see if there is an increase in battery percentage. Feel free to reach out to our support team, at 800-656-1918, if these recommendations did not help to resolve. Let us know how it goes. Thank you for this update, @lwalker11! Hi @mburleigh120 - when you say 'the white light was doing nothing', do you mean it wasn't turning on or flashing or what? If you are outside of the US, please read our response to COVID-19 here to see how to contact support. The battery in this device is critically low. Is this not the right connection? If you have more than one battery cam try switching the batteries to test. Is my solar panel defective? I took Battery out and am recharging it. The solar panel gets sun light. Ensure that the charging light on the back of the device illuminates when the device is connected to USB power. In addition to what @Brad  suggested, try also using another plug outlet, as well as a different USB plug if possible. Ensure your camera’s battery is 100% charged prior to installing it. 800-656-1918, if these recommendations did not help to resolve. The Community is full of answers! You might want to try a new battery. we went ahead and tried different chargers and outlets and it won't charge at … i have purchased the solar panel and the stick up camera and the battery is not charging. For that, please give our support team a call at one of the numbers available here. we went ahead and tried different chargers and outlets and it won't charge at all, the white light on back doesn't do anything. Which model of Stick Up Cam do you have? You will also want to ensure that your device is not … If the charging light does not illuminate test your USB cable with another device or … Why is the battery not charging. I have a 1st Gen stick up camera that will not hold a charge at all. This has resulted in longer than normal wait times. You'll need to get in touch with our support team by calling 800-656-1918. Thank you. If this concern persists, after checking the above variables, please give our support team a call at one of the numbers available here. Let us know how it goes! This morning I get this text : Front is no longer wired Do you want to change its power mode? Is there a replacement battery for the 1st gen stickup cam? solar panel not charging width my stick up cam -- here is what I did, Re: solar panel not charging width my stick up cam -- here is what I did. Hi @Yarlkorg! It said the battery was a 43% and still after 4 hours the battery is not fully charged. Once the reset is complete, please setup the Stick Up Cam in the app and continue charging to see if there is an increase in battery percentage. After charging your battery fully, please check the Solar Panel connection is secure and that there is no obstruction or debris where the connections occur. Let us know if this worked! I hope this helps! On the back of the camera is 3 holes the top takes the cord for the solar camera. The best first step will be to try different Micro USB chords if possible, and also trying to charge on different outlets in your home. Your battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. Why is the battery not charging. My stick up cam is no longer charging and the solar panel also does not. i have purchased the solar panel and the stick up camera and the battery is not charging. Now i look on the box and it says only for spotlight cam camera-- When I ordered from Amazon they suggested i get these 2 toghether. Keep in mind, the battery drain factors described in our Community post are also relevant in how effective the Solar Panel will be. Got a question? We're taking additional steps to protect our team and help reduce the spread of COVID-19. @WYDream There is not a replacement battery for the Stick Up Cam 1st Gen, so if the battery is not longer working, you will need to have the whole device replaced.