4.3. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later.

UK texts and data only. Terms and conditions apply. Please see the FAQ for help on how you find your device’s IMEI number. Virgin Media Business Mobile customers Log in to your Virgin Media Business Mobile Account. Find A Virgin Company; Spotlight; Footer Navigation 2nd Column.

Virgin's mobile coverage partner continue to expand, building 500 brand new 4G sites in rurtal areas over the last year, and they're planning to build hundreds more. For paper bills add £1.50 per month. Replacement phones for new SIM - how long to arriv... Can't register online as don't have answer to secu... Identifying telephone numbers on my mobile bill, Login to Your Account, forgotten username, password, Inserting your Nano SIM using a Micro or Standard Adaptor, How to check your minutes, texts and mobile web on the move, Completing your Virgin Media Freestyle Order. Any changes will be confirmed via text. SIM Only and handset airtime contracts: So that you can access our best offers we won’t always show a full list of our Handset and SIM Only plans that are available to buy.

Internet (Mobile data or WiFi) connection required for Virgin Fibre customers.

Offer ends 03/02/2020. By browsing this website, you consent to the use of cookies. Increased allowance continues as long as you remain on the same plan. (iii)  We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. 1.1. Results announced in October each year and valid for one year. 5.4. Offer ends 03/02/2020. You can also top up by phoning 789 which will give you £5 credit, or you can send a free text to 789222 containing the amount you'd like to top up in denominations of £5 up to £50. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations. Important Information prior to Trade Up: (i)   By placing your order and sending your Device, you will be unable to cancel your order. SIM Only plans offer great value for money, because you aren’t adding the gradual cost of paying off a new phone to your monthly payment. General. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. They shall not form part of the condition and cannot be used to complete the Trade Up process. Stay connected to the hotel & get ready for an epic stay. Roaming charges apply to your use outside the UK. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. See virginmedia.com/legalstuff. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. Start searching now to see all the latest deals and offers.

Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday. Ofcom report that EE have a 84% geographic 4G coverage in the UK, which is currently more than any other network operator. Voice-Over-Internet Protocol is not supported.

5. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.

UK only. Increased allowance continues as long as you remain on the same plan. Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”). The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services. Minutes for UK landlines (beginning 01, 02, 03) & UK mobile networks. 1.2. You won’t even need to log-in each time you use it, just tap and go. (vi)  the Device is not stolen or listed with us or a third party as stolen. We reserve the right to modify these terms and conditions from time to time. UK’s Best Value Network: Virgin Media awarded "Best Value Network" at 2014,2015 and 2016 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services. Need help with your My Virgin Mobile account? If you realise that you need more minutes, texts or data, or find out that you have too much, then you can just get in touch with Virgin Mobile and make the switch to something more ideally suited to your usage habits. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. Careers; Contact; Virgin Group to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”);  or (b) a non-working device, which means a Device that is not fully functional (e.g. Monthly price includes 36 month Freestyle plan at £28 per month (for handset) plus £13 30 day rolling airtime plan (includes 30GB data, 5000 mins and unlimited texts).

Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. Device chargers and accessories may not be returned with your Device and hold no monetary value.

5.2. (ii)  the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. Last updated on the 15th of October at 12:10am with 199,960 deals. The Virgin Mobile app is free to download and easy to use for all Virgin Mobile customers. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan. 5.1. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email. You can choose from phones and tablets built by the world’s leading manufacturers, with everything from budget mobiles to the best on the market available alongside competitive plans. Experience varies by location and number of users. Any personal data will only be used in accordance with Virgin Media’s or West One’s privacy policy, which can be viewed here: (i) Virgin Media’s Privacy Policy ; and (ii) West One’s Privacy Policy . The problem is mostly affecting those with older phones, many of which are elderly users. New allowance and price applies from your next monthly billing cycle until you switch again. 5 Replies 726 Views 5 Replies 726 Views HELP WITH MOBILE SIM SWAP by ModTeam on ‎02-09-2020 13:26. We welcome new messaging partners to this service. 6.7. The flexibility is available with all Freestyle, standard and SIM Only contracts.

Copyright © Mobile Phones 2020. SIM Free Alba Big Button Mobile Phone - Black. Great Coverage Virgin Mobile uses the EE network so they have great coverage across the UK. Gone are the days of buying credit at the shops - you can now top up by using Virgin's 'Your Account' online by registering a credit or debit card and topping up your Virgin Mobile from the comfort of your own home. By using our services, you agree to our use of cookies. Data bundle is for use within the UK only. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan. Your existing pack will auto-renew unless you have cancelled it or have told us that you wanted to change it. Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England. Credit check & payment by Direct Debit required. Register online to change packs, top-up and make the most out of Virgin Mobile, visit virginmobile.co.uk/youraccount. You won’t even need to log-in each time you use it, just tap and go. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.

It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. The excess fee was confirmed in your welcome pack and you can call us at any time to check it, Comply with our reasonable instructions, including switching off or uninstalling any apps which prevents our access to remove data from the claimed for device, Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the value of the non-returned model). You can also buy a phone outright and then take a PAYG plan, so you’ll pay the full price and then top your allowances up when it suits you. Virgin Mobile uses EE's network infrastructure when it comes to delivering mobile network coverage to its customers.

6.10. For setup: Mobile data connection required for Virgin Mobile customers. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received: (i)   If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan. You are never locked into one price plan, and there’s no charge to switch. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Sort by Showing 1 - 30 ... SIM Free HONOR 10 Lite 64GB Mobile Phone - Sapphire Blue. Current retail price £79.99, see https://onlineshop.f-secure.com. Great Coverage Virgin Mobile uses the EE network so they have great coverage across the UK. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. Mobile Rescue, the app and helpline that connects you to Tech Experts who can help with your phone frustrations (please see the Mobile Rescue Terms and Conditions of Use below for further details). Play with our mobile coverage checker to see what coverage is like near you, near a friend or anywhere else!

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Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance.